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Patient Policies


Patient Policies1. According to every insurance company, you are responsible for all copays, deductibles and coinsurances. All are due at the time of service.
2. Any FMLA or disability papers that need to be filled out will be completed within 2-5 business days. If paperwork needed within 24 hours, there will be a fee of $15.
3. Insurance verification is completed for each patient before appointment as long as we have your insurance information. For information regarding insurance verification, contact us at 704-504-1004.
4. LATE POLICY: If patient arrives later than 15 minutes after scheduled appointment time, patient will be rescheduled for a later time.
5. NO SHOW/ APPOINTMENT CANCELLATIONS: If patient misses appointment or cancels within 24 hours, patient will be charged a $60 fee. Please call in advance to cancel or reschedule appointment.
6. To obtain medical records and x-rays there is a $15 fee. Please allow 2-5 business days for records to be completed.


InStride Queen City Foot and Ankle Specialists
11030 South Tryon Street, Suite 308
Charlotte, NC 28273
Phone: 704-504-1004
Fax: 704-504-0007

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